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Returns & Exchanges

For returns or exchanges to be eligible, please take note that the following conditions have to be met:

Returns: 

  1. Returns with valid order number have to reach us within seven (7) working days from the date order is delivered, via postage with tracking modes. 
  2. Please ensure that all item(s) are in original condition, with original packaging, sealed and unused. 
  3. Delivery fees, if any, will not be refunded. 
  4. Once return is approved, we will issue store credit that will be valid for sixty (60) days (strictly no extension).
  5. Delivery fees to be borne by customers. 
  6. No cash refunds will be provided for returns. 

Exchanges:

  1. Exchanges with valid order number have to reach us within seven (7) working days from the date order is delivered, via postage with tracking modes. 
  2. Please ensure that all item(s) are in original condition, with original packaging, sealed and unused. 
  3. Once item(s) are received, exchange will be processed and mailed out within 2 business days.
  4. No refunds will be made if exchange item(s) are of lower value, and top ups will be required if exchange item(s) are of higher value.
  5. Delivery fees to be borne by customers.

* Orders made with promotional codes, discounts, store credits are not valid for returns or exchanges. 
* Customized orders are not valid for returns or exchanges.