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FAQ

Payment Methods:

We accept payment via Visa, Mastercard, American Express and PayPal. 

Delivery Options:

Local Shipping (Singapore):

All local orders will be packed and mailed within 2-3 business days upon payment verification.
All local orders with Standard Delivery will be mailed via Ninja Van/Singpost (SmartPac).
Free standard delivery for local purchases above S$50. 

Tracking available here:
Ninja Van: https://www.ninjavan.co/en-sg/tracking
SmartPac: https://www.singpost.com/track-items

Courier Delivery Fee (S$) Time Frame
Standard Delivery S$4 3 - 5 business days
Express Delivery S$12 1 - 2 business days

Changing of Delivery Information:

Delivery information will not be able to amend once an order is placed. Should you require any changes to the delivery information, do drop us an email, and we will do whatever we can to help.

Incorrect/Incomplete Address:

In the event of incorrect address, do drop us an email and we will try our best to amend the delivery address while minimizing any delays to process the order.

If the order is delivered by the time we convey your request to our courier partners, we are unable to guarantee we will be able to retrieve the parcel. We will not be liable for any replacement or refund of the order.

In the event of incomplete address, we will drop you an email to confirm the delivery address before we proceed to process your order. 

Do take note that any redelivery will be chargeable at S$2 per parcel.